Terms of service
TERMS OF SERVICE
THESETERMS OF SERVICE (THE "TERMS") ARE A BINDING AGREEMENT BETWEEN YOUAND ROBO, INC., A DELAWARE ("COMPANY," "WE," "US," OR "OUR"), GOVERNING YOUR ACCESS TO AND USE OF ROBOSTORE.COM AND ANY RELATED PAGES, STOREFRONTS, SUBDOMAINS, AND ONLINE SERVICES WE OPERATE (COLLECTIVELY, THE "SITE"), AND YOUR PURCHASE OF ANY PRODUCT OR SERVICE THROUGH THE SITE. BY ACCESSING THE SITE, CREATING AN ACCOUNT, PLACING AN ORDER, OR OTHERWISE USING THE SITE, YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE, YOU MUST NOT USE THE SITE OR PURCHASE FROM US. IF YOU ARE ENTERING INTO THESE TERMS ON BEHALF OF A COMPANY, INSTITUTION, GOVERNMENT AGENCY, OR OTHER ENTITY, YOU REPRESENT THAT YOU HAVE AUTHORITY TO BIND THAT ENTITY, AND "YOU" REFERS TO BOTH YOU INDIVIDUALLY AND THAT ENTITY. PLEASE READ SECTION 12 (SAFETY AND ASSUMPTION OF RISK), SECTION 19 (DISCLAIMER OF WARRANTIES), SECTION 20 (LIMITATION OF LIABILITY), AND SECTION 23 (DISPUTE RESOLUTION) CAREFULLY. THESE SECTIONS LIMIT OUR LIABILITY TO YOU, ALLOCATE RISK ASSOCIATED WITH ROBOTIC EQUIPMENT, AND AFFECT HOW DISPUTES BETWEEN US ARE RESOLVED.
1. Definitions
"Product" means any robot, hardware, component, accessory, part, or other item offered for sale through the Site.
"Manufacturer" means the third-party original equipment manufacturer that designs, produces, and supports a Product, together with its affiliates. As of the effective date of these Terms, Manufacturers include, but not limited to, Unitree Robotics.
"Manufacturer Services" means any application, cloud service, account system, firmware update service, mapping service, remote-control service, voice service, developer platform, or other service that a Manufacturer makes available in connection with a Product, whether or not the Product requires it to function.
"Robot" means any Product that is a mobile robotic platform, including quadruped, wheeled-leg, humanoid, and bipedal units, together with its firmware, sensors, and companion applications.
"Content" means all text, images, photographs, video, illustrations, specifications, product descriptions, documentation, software, graphics, page layouts, and other materials made available on or through the Site.
2. Who We Are; Affiliates and Brands; Related Policies
The Site is operated by Robo, Inc. from the United States. We resell robotic hardware and accessories manufactured by third parties. We are not the manufacturer of the Products and, except as expressly stated in these Terms or in a separate written agreement signed by us, we do not design, program, certify, or provide cloud services for the Products. We and our affiliates operate multiple brands and storefronts, which as of the effective date include RoboStore and American Robots. These Terms apply to each such storefront unless that storefront posts separate terms that expressly supersede these Terms. The following policies are incorporated into these Terms by reference and form part of your agreement with us:
• Privacy Notice — https://robostore.com/policies/privacy-policy
• Warranty Policy — https://robostore.com/pages/warranty-policy
• Refund Policy (the “Refund Policy”) — https://robostore.com/policies/refund-policy
• Shipping Policy (the “Shipping Policy”) — https://robostore.com/policies/shipping-policy
If there is a conflict between these Terms and an incorporated policy, these Terms control except where the policy expressly states that it governs the specific subject matter.
Promotions. We may run promotions, offers, discount codes, bundles, or programs governed by their own terms. If those terms conflict with these Terms, the promotion terms control for that promotion only, except that promotion terms may not modify or limit Sections 12, 19, 20, 21, or 23 of these Terms.
You must be the older of 18 years of age or the age of legal capacity to form a binding contract in your jurisdiction in order to create an account or place an order. The Site is not directed to children, and we do not knowingly collect personal information from children under 13. Certain Products are sold only to businesses, educational institutions, research organizations, or other qualified purchasers, or are available only by quotation. We may require documentation of eligibility, end use, or tax status before accepting an order. You may not purchase from us if you are located in, ordinarily resident in, or organized under the laws of a jurisdiction subject to comprehensive U.S. sanctions, if you are identified on any U.S. government restricted-party list, or if applicable law otherwise prohibits you from accessing the Site or acquiring the Products. See Section 14.
3. Accounts and Registration
Some features require an account. Account creation and checkout are supported by Shopify and Shop Pay, and by our customer relationship management provider for quotation requests. To create an account you must provide your name, email address, and a password, and to complete an order you may also be required to provide billing, shipping, business, and tax-exemption information. You agree to provide accurate and complete information and to keep it current. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us promptly at sales@robostore.com if you suspect unauthorized use.
4. Prohibited Uses
You may not, and may not permit any other person to: (i) copy, reproduce, republish, distribute, or publicly display any Content except as necessary for your ordinary permitted use of the Site; (ii) access the Site by any automated means, including any robot, spider, scraper, crawler, headless browser, or data-extraction tool, or otherwise systematically retrieve Content, in each case without our prior written consent; (iii) use any Content, in whole or in part, to train, fine-tune, ground, evaluate, benchmark, or otherwise develop any machine-learning model, large language model, generative artificial intelligence system, or dataset, without our prior written consent; (iv) reverse engineer, decompile, or disassemble any part of the Site, or attempt to derive source code or underlying data structures, except to the extent this restriction is unenforceable under applicable law; (v) conduct any benchmark, competitive analysis, penetration test, vulnerability scan, or load test of the Site, or publish the results of any such activity, without our prior written consent; (vi) circumvent, disable, or interfere with any security feature, access control, rate limit, or usage restriction; (vii) impersonate any person or entity, or misrepresent your affiliation, eligibility, or intended end use of a Product; (viii) place any order that you do not intend to complete, or place orders for resale, export, or diversion in violation of Section 14; (ix) upload or transmit any virus, malicious code, or other harmful material; or (x) use the Site for any unlawful purpose or in violation of these Terms.
5. Orders, Pricing, and Payment
Your submission of an order is an offer to purchase the Products listed in it on these Terms. No contract of sale is formed until we accept your order. An order confirmation or acknowledgment email is not by itself acceptance; we accept your order when we confirm shipment. We may decline or cancel any order, in whole or in part, at our discretion, prior to shipment, including after sending an order confirmation, and including where a Product is mispriced or out of stock or where acceptance would conflict with Section 14 or our compliance screening. If we cancel an order after payment has been collected, we will promptly refund the amount paid.
Pricing. Prices, discounts, and promotions are subject to change without notice. The price that applies to your order is the price in effect when you place it, as stated in your order confirmation. Price changes apply only to orders placed after the change. Posted prices exclude taxes and shipping and handling charges, which are added at checkout. We aim to display accurate pricing and availability, but typographical errors, inaccuracies, and omissions occur. We may correct any error at any time and may cancel any order arising from one, and will refund any amount charged, whether or not the order has been confirmed.
Pricing terminology. Where used on the Site: "MSRP" refers to the Manufacturer's suggested retail price; "Our Price" refers to our regular selling price for the Product; "Sale" refers to a temporarily reduced price; and "Clearance" refers to a reduced price on a Product being discontinued.
Payment. Payment is processed by Shopify, Shop Pay, and their payment partners. Unless we agree otherwise in writing, payment must be received before we accept an order. We do not store full payment card numbers. Your use of Shop Pay is also governed by Shop Pay's own terms and privacy policy.
Your payment representations. When you submit payment information you represent and warrant that the information is true, correct, and complete; that you are authorized to use the payment method; that the charges will be honored by the issuer; and that you will pay all charges incurred at the posted prices, including shipping, handling, and applicable taxes.
Financing. Financing and installment options presented at checkout are offered by third-party providers, not by us. We are not a lender, do not extend credit, and are not a party to any financing agreement between you and a provider. Approval, terms, rates, and fees are determined solely by the provider.
Taxes, duties, and customs charges are your responsibility except as stated in our Shipping Policy.
6. Shipment, Delivery, Title, and Risk of Loss
We will arrange shipment of Products to the address you provide. Delivery options and charges are described on the applicable Product page and in our Shipping Policy, and you will pay the shipping and handling charges specified during the ordering process. Delivery dates are estimates only and are not guaranteed. We are not liable for delays in shipment or delivery, including delays caused by a carrier, customs, weather, or any circumstance described in Section 26.
Inspection. You should inspect each shipment promptly on arrival and report visible shipping damage or shortage to us within ten (10) days of delivery, retaining all packaging until the claim is resolved. Failure to report within that period will be deemed a waiver of any claim for visible shipping damage or shortage, except to the extent prohibited by applicable law.
Undeliverable and refused shipments. If a shipment is refused or is undeliverable for reasons attributable to you, you remain responsible for shipping charges and any return freight, and any refund will be net of those amounts and any restocking fee under Section 7.
7. Returns, Refunds, and Cancellations
Returns, refunds, and cancellations are governed by our Refund Policy, incorporated at Section 2, as supplemented by this Section.
Return authorization. Except for Products designated on the Site as final sale or non-returnable, we will accept a return for refund of the purchase price, less original shipping and handling, if the return is made within ten (10) days of delivery with valid proof of purchase and the Product is returned in its original condition and packaging. You must contact us at [RETURNS EMAIL / PHONE] to obtain a Return Merchandise Authorization (“RMA”) number before shipping any Product back. We will not accept returns without an RMA number.
Return shipping and risk. You are responsible for return shipping and handling charges unless we specify otherwise, and you bear the risk of loss until we receive the Product. We recommend that you insure the shipment and use a carrier that provides proof of delivery.
Restocking. Returns may be subject to a restocking fee of up to fifteen percent (15%) of the Product’s purchase price, as stated at the time of your Return Merchandise Authorization.
Refund processing. Refunds are processed within approximately five (5) business days of our receipt and inspection of the returned Product, and are credited to the original payment method.
Defective Products. For a Product that is defective rather than unwanted, follow the claim procedure in the applicable warranty. See Section 8.
8. Warranties: Manufacturer and Seller
Manufacturer warranties. The Products are covered by the warranty, if any, issued by their Manufacturer, as described in the Product listing and in the documentation supplied with the Product. That warranty runs from the Manufacturer, and warranty service may require you to deal directly with the Manufacturer or its authorized service network. To obtain warranty service, follow the instructions in the Manufacturer's warranty.
Our role. We may, but are not obligated to, provide assistance in facilitating a Manufacturer warranty claim, but we do not assume the Manufacturer's obligations, do not make any representation regarding the outcome of any such claim, and we are not liable for any breach of warranty by a Manufacturer or for any damages arising from a Manufacturer's failure to honor its warranty obligations to you.
Our own warranty. Our Warranty Policy is available at https://robostore.com/pages/warranty-policy.
Nothing in these Terms or in our policies limits any non-waivable warranty right you may have under applicable law, including under the Magnuson-Moss Warranty Act or the consumer protection laws of your state.
9. Products Manufactured by Third Parties
We are a reseller. The Products are designed, manufactured, programmed, and supported by their respective Manufacturers. Unless we expressly state otherwise in writing, we do not manufacture, assemble, modify, or write firmware for any Product.
No affiliation or endorsement. The availability of a Product or a Manufacturer Service through the Site does not indicate any affiliation with, sponsorship by, or endorsement of that Product, service, or Manufacturer beyond the reseller relationship actually in place.
Manufacturer Services are not ours. To use certain features of a Robot, you may be required to download a Manufacturer's mobile application, create an account with the Manufacturer, and accept the Manufacturer's terms of use and privacy policy. Those agreements are between you and the Manufacturer. We are not a party to them, do not control them, and cannot modify them on your behalf.
We do not control Manufacturer Services and make no commitment that they will remain available, continue to function, remain compatible with your Robot, or continue to be offered in your country. A Manufacturer may change, degrade, geo-restrict, suspend, or discontinue any Manufacturer Service at any time, including as a result of a change in law, an export control determination, or a regulatory action. Section 15 addresses your rights if that occurs.
Manufacturer changes. Our Product lineup and supplier relationships change over time. We may add, discontinue, or substitute Manufacturers and Products at any time. A change in Manufacturer does not create any right of return, exchange, refund, upgrade, migration, or continued support for a Product you have already purchased, except as provided in our Refund Policy or the applicable warranty.
10. Connected Robots: Data Collection and Transmission
The Robots are connected devices. Depending on model, configuration, and the features you enable, a Robot and its companion application may collect and transmit: (i) device identifiers, including model, serial number, MAC and Bluetooth identifiers, and firmware and application version; (ii) battery, joint, motor, and thermal telemetry, including position, torque, temperature, encoder data, cycle counts, and fault codes; (iii) inertial measurement and pose data; (iv) connectivity metrics, including signal strength and session logs; (v) GPS location, on units equipped with a cellular and GPS module; (vi) LiDAR point clouds and three-dimensional maps of the spaces in which you operate the Robot; (vii) camera and depth-camera imagery captured for features you initiate, including image transmission, obstacle avoidance, and follow modes; (viii) microphone audio captured during voice-command sessions; (ix) crash logs, error reports, and application interaction events; and (x) the account identifiers, such as email address and telephone number, that the companion application binds to your Robot.
Where this data goes. This data is collected by, and transmitted to, the Manufacturer and its service providers under the Manufacturer's own terms and privacy policy. We do not receive, store, process, or have access to this data, and we cannot retrieve it, correct it, or delete it for you.
Your responsibility for your environment. Because a Robot may capture imagery, audio, and spatial maps of the area in which it operates, you are responsible for how and where you operate it. You must not operate a Robot in a manner that captures imagery or audio of other people without any consent required by law, and you are responsible for compliance with any recording, wiretapping, biometric, or workplace-monitoring law that applies to you. If you operate a Robot in a workplace, a school, a healthcare setting, a residence you do not control, or any public space, additional legal obligations are likely to apply to you.
Reviewing the Manufacturer's terms. Before you connect a Robot, read the Manufacturer's terms of use and privacy policy. If those terms are unacceptable to you, do not connect the Robot; a Robot that is not connected may have materially reduced functionality, and that is not a defect.
11. Firmware Updates and Remote Capabilities
Robots receive firmware and software updates from their Manufacturer, generally through the Manufacturer's companion application and cloud service. We do not push updates, unlock or disable features, or access or control any Robot remotely.
A Manufacturer may have the technical ability to update, modify, degrade, restrict, or disable Robot functionality, including remotely and including after your purchase. Your rights in that event are governed by your agreement with the Manufacturer. We have no ability to prevent, reverse, or compensate for such action.
Declining updates. Declining a firmware update may cause a Robot to lose functionality or become incompatible with the Manufacturer's application or services, and may affect the Manufacturer's warranty. Applying an update may also change Robot behavior, including safety-relevant behavior. Review the Manufacturer's release notes before applying an update.
12. Safety, Assumption of Risk, and Acknowledgment
The Products are powered robotic machines. They generate substantial torque, move at speed, carry payloads, and operate in whole or in part autonomously. They can cause serious bodily injury, death, and property damage.
By purchasing or operating a Product, you acknowledge and agree that: (i) a Robot may move unexpectedly, including through unintended, involuntary, or erroneous actuation, and including when you believe it to be idle; (ii) autonomous and semi-autonomous features, including obstacle avoidance, follow modes, mapping and path-following, learned gaits, and whole-body or manipulator control are not guaranteed to detect, avoid, or respond correctly to people, animals, or obstacles under all conditions; (iii) you will read, understand, and follow all Manufacturer documentation, safety warnings, operating limits, and payload limits before operating a Product; (iv) you will maintain a clear operating area, keep bystanders at a safe distance, and never allow any part of a person to enter a Robot's articulation envelope while it is powered; (v) you will not permit any minor or untrained person to operate a Robot except under the direct supervision of a competent adult; (vi) you will not operate a Robot while impaired, in an unsafe environment, or beyond its rated conditions; (vii) you will not modify a Product, defeat any safety feature, or install unauthorized firmware; (viii) you will charge and store batteries only in accordance with the Manufacturer’s instructions and in a location free from combustible materials; and (ix) you are solely responsible for determining whether a Product is suitable for your intended use and environment.
Not for safety-critical use. The Products are not designed, tested, or certified for use in any application in which failure could reasonably be expected to result in death, serious injury, or severe property or environmental damage, including life support, medical treatment or diagnosis, emergency response, firefighting, search and rescue, security patrol involving contact with persons, nuclear facilities, aircraft or vehicle control, or weapons systems. You assume all risk of any such use, and we disclaim all liability arising from it.
Assumption of risk. To the fullest extent permitted by law, you assume all risk arising from your possession, operation, storage, transport, charging, maintenance, and disposal of any Product, and you accept responsibility for injury or damage to yourself, to any other person, and to any property arising from that use.
13. Software, SDKs, and Developer Resources
The Site may link to, and in the future may host, software development kits, sample code, repositories, documentation, and other developer resources.
Third-party and open-source software is licensed to you by its licensor under its own license terms, not by us. Where an open-source license applies, that license governs and, to the extent it conflicts with these Terms, the open-source license controls with respect to that software.
Any software we ourselves license to you is licensed, not sold, on a limited, non-exclusive, non-transferable basis, terminable by us upon your breach of these Terms, upon termination of your account, or upon discontinuation of the applicable Product, for use solely with a Product you have lawfully purchased, and solely for the license scope you have actually purchased. You may not sublicense, resell, share, or use it to operate any Product other than the one for which it was licensed.
We provide developer resources "as is." We do not warrant that any SDK, sample, or integration is fit for any purpose, and code that controls a physical Robot must be validated by you before use in any environment containing people, animals, or valuable property.
14. Resale, Export Controls, Sanctions, and Regulatory Status
Purchases for your own use. Unless we have authorized you in writing as a dealer or reseller, you represent and warrant that you are purchasing Products for your own personal, household, educational, research, or internal business use, and not for resale, and that all Products are intended for final delivery within the United States.
The Products and any related software and technology may be subject to U.S. export control laws, including the Export Administration Regulations, and to economic sanctions administered by the Office of Foreign Assets Control.
You represent and agree that you will not export, re-export, transfer, or divert any Product, or provide access to any Product, directly or indirectly, (a) to any embargoed or sanctioned country or region; (b) to any person or entity on the Entity List, Denied Persons List, Unverified List, Specially Designated Nationals List, or any other U.S. government restricted-party list; (c) to any military, military-intelligence, or defense end user or end use where authorization is required; or (d) for any use in connection with weapons of mass destruction, missile technology, or unmanned weapons systems.
You will comply with all applicable import, export, customs, telecommunications, radio-frequency, aviation, drone, privacy, surveillance, and workplace-safety laws applicable to your acquisition and use of a Product.
Regulatory change. The regulatory status of robotic equipment and its communications components is evolving. Legislation and agency action may restrict the importation, marketing, sale, or continued cloud support of particular equipment, including on the basis of the manufacturer's country of origin. We may, without liability, decline or cancel any order, discontinue any Product, or cease supporting any Product to the extent necessary to comply with any law, regulation, order, or agency determination. Section 15 applies to any such action.
15. Product Discontinuation and Loss of Manufacturer Support
You acknowledge that a Product's connected functionality depends on Manufacturer Services that we neither provide nor control, and that those services may become unavailable for reasons including Manufacturer business decisions, technical failure, changes in law, export or import restrictions, or regulatory determinations affecting the Manufacturer or its equipment.
Except as required by applicable law or expressly provided in our Refund Policy or the applicable warranty, we have no obligation to refund, replace, repair, retrofit, migrate, or provide substitute functionality for a Product whose connected features become degraded or unavailable after delivery.
16. Intellectual Property
The Site and all Content are owned by us or our licensors and are protected by copyright, trademark, trade dress, and other intellectual property laws.
Our marks. ROBO INC., ROBOSTORE, AMERICAN ROBOTS and our logos are our trademarks. You may not use them without our prior written permission.
Third-party marks. Manufacturer names, product names, and logos appearing on the Site are the trademarks of their respective owners. Their appearance is for identification of the Products we resell and does not imply endorsement, sponsorship, or affiliation. See Section 9.
Photography and product imagery on the Site is owned by us except where attributed to a Manufacturer or other third party.
17. Third-Party Sites, Platforms, and Content
The Site links to and embeds third-party services, which as of the effective date include Shopify and Shop Pay, HubSpot, the chat provider, analytics and advertising tags, embedded video, external repositories.
We do not control third-party sites or services, do not endorse their content, and are not responsible for them. Your use of a third-party service is governed by that party's terms and privacy policy.
Links to external download locations, including repositories operated by a Manufacturer or by an open-source community, are provided for convenience. We do not review, host, or warrant that software, and you download and run it at your own risk.
18. Automated Assistant
The Site offers an automated chat assistant. You are communicating with an automated system and not with a human representative. Responses are generated automatically, may be inaccurate or incomplete, and do not constitute technical, safety, legal, financial, regulatory, or professional advice. You must not rely on any assistant response for safety-critical decisions, operating parameters, or payload limits; always refer to the Manufacturer’s official documentation. Nothing the assistant states creates a warranty, modifies these Terms, modifies any Product specification, or binds us, and we disclaim all liability for any loss or damage arising from your reliance on the assistant’s output. In the event of a conflict between the assistant's output and these Terms or a written Manufacturer specification, these Terms and the specification control. Do not submit sensitive personal information, payment card details, credentials, or confidential information through the assistant. Conversations may be logged and reviewed to improve our services as described in our Privacy Notice.
19. Disclaimer of Warranties
EXCEPT FOR ANY EXPRESS WRITTEN WARRANTY WE PROVIDE IN OUR WARRANTY POLICY, AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SITE, THE CONTENT, AND THE PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," AND WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, AND STATUTORY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, AND ACCURACY, AND ANY WARRANTY ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.
We do not warrant that the Site will be uninterrupted, secure, or error-free, that Content or specifications are accurate, or that any Product or Manufacturer Service will meet your requirements or remain available.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED OR OTHER WARRANTIES, SO SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU. Nothing here limits any non-waivable right you have under applicable law.
20. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, DIMINUTION IN VALUE, LOST DATA, LOSS OF USE, BUSINESS INTERRUPTION, COST OF SUBSTITUTE GOODS, OR DATA BREACH NOTIFICATION OR REMEDIATION COSTS, ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR ANY PRODUCT, REGARDLESS OF (A) WHETHER SUCH DAMAGES WERE FORESEEABLE, (B) WHETHER WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND (C) THE LEGAL OR EQUITABLE THEORY ON WHICH THE CLAIM IS BASED.
TO THE FULLEST EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, AND ANY PRODUCT WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US FOR THE PRODUCT GIVING RISE TO THE CLAIM IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR $100.
The limitations in the preceding paragraphs do not apply to, and we do not attempt to limit, liability that cannot be limited under applicable law, including liability for our own willful misconduct or fraud, or for death or personal injury to the extent that limiting such liability is prohibited by applicable law.
The limitations in this Section are an essential element of the basis of the bargain between you and us and are reflected in the pricing of the Products.
21. Indemnification
You will indemnify, defend, and hold harmless us, our affiliates, and our officers, directors, employees, and agents from and against any claim, demand, loss, liability, damage, penalty, and expense, including reasonable attorneys' fees, arising out of or relating to (a) your use of the Site or any Product, except to the extent caused by our gross negligence or willful misconduct; (b) your breach of these Terms; (c) your violation of any law or of the rights of any third party, including any privacy, recording, or surveillance law; (d) any modification you make to a Product; (e) any resale, export, or diversion in breach of Section 14; and (f) any injury or property damage caused by a Product in your possession or control, except to the extent caused by our gross negligence or willful misconduct.
We may assume exclusive defense and control of any matter subject to indemnification, at your expense, and you will cooperate with us. You will not settle any claim subject to indemnification without our prior written consent.
22. Suspension and Termination
We may suspend or terminate your account or your access to the Site, in whole or in part, with or without notice, if we reasonably believe you have violated these Terms, if required by law or by a compliance screening result, or if we discontinue the Site. You may stop using the Site at any time and may request account deletion under Section 3. Termination does not affect any order already accepted, any payment obligation already incurred, or any warranty rights you hold. Sections 4, 8 through 15, 19 through 28, and any other provision that by its nature should survive, survive termination.
23. Dispute Resolution
Informal resolution first. Before commencing any proceeding, you agree to contact us at sales@robostore.com with a written description of the dispute and the relief sought, and to allow us thirty (30) days to attempt to resolve it informally.
Mandatory mediation. If the dispute is not resolved informally, the parties will submit it to non-binding mediation before a single mediator in Nassau County, New York, administered by JAMS, before either party commences litigation. The parties will share the mediator's fees equally, each bearing its own costs and attorneys' fees. This requirement does not prevent either party from seeking preliminary injunctive relief to prevent immediate and irreparable harm, or from bringing an individual claim in small claims court.
Governing law. These Terms and any dispute arising out of them are governed by the internal laws of the State of New York, without giving effect to any conflict of laws provision that would apply the law of another jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Subject to the mandatory mediation requirement, you and we consent to the exclusive jurisdiction and venue of the state and federal courts located in Nassau County, New York, and waive any objection based on inconvenient forum. TO THE FULLEST EXTENT PERMITTED BY LAW, EACH PARTY WAIVES ANY RIGHT TO TRIAL BY JURY IN ANY PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS. TO THE FULLEST EXTENT PERMITTED BY LAW, EACH PARTY MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.
To the extent permitted by law, any claim arising out of these Terms must be commenced within one (1) year after it accrues, except where a longer period is required by applicable law that cannot be waived by agreement.
24. Changes to These Terms
We may modify these Terms from time to time. We will post the revised Terms with an updated "Last Updated" date and, for material changes, provide at least thirty (30) days’ advance notice by email to registered account holders and/or a conspicuous site banner.
Changes apply prospectively. Continued use of the Site after the effective date of a change constitutes acceptance. Changes do not alter the terms applicable to an order we accepted before the change took effect.
25. Privacy
Our collection and use of personal information through the Site is described in our Privacy Notice at https://robostore.com/policies/privacy-policy, incorporated by reference.
Data collected by a Robot or a Manufacturer's application is handled by the Manufacturer under the Manufacturer's own privacy policy, as described in Section 10. Our Privacy Notice does not govern it.
26. Force Majeure
We will not be liable or deemed in default for any failure or delay in performance to the extent caused by circumstances beyond our reasonable control, including acts of God, flood, fire, earthquake, explosion, epidemic or pandemic, war, invasion, hostilities, terrorist threats or acts, riot or civil unrest, national emergency, governmental or regulatory action, embargo, export or import restriction, strike or other labor dispute, carrier delay or restraint, telecommunications or power failure, cyberattack, and inability to obtain adequate or suitable supplies, materials, or components.
If a force majeure event prevents us from fulfilling an accepted order for more than forty-five (45) days, either party may cancel the affected order, and our sole obligation and your sole and exclusive remedy will be a refund of amounts paid for the cancelled Products.
27. Notices
Notices to you. We may give you notice under these Terms by sending a message to the email address associated with your account or by posting to the Site. Email notice is effective when sent; posted notice is effective on posting. Keeping your email address current is your responsibility.
Notices to us. To give notice under these Terms, send it to 30 Skyline, Drive, Plainview, New York 11803 by personal delivery, overnight courier, or registered or certified mail, or by email to sales@robostore.com. Notice by personal delivery is effective immediately; by overnight courier, one business day after sending; by registered or certified mail, three business days after sending; and by email, on the next business day after sending. We may update the address for notices by posting on the Site.
Notice under Section 23.1 must be given in accordance with Section 23.2.
28. General
Entire agreement. These Terms, together with the policies incorporated at Section 2, and any license agreement applicable to software you obtain through the Site, are the final and integrated agreement between you and us on the matters they address, and supersede all prior understandings on those matters.
Severability. If any provision is invalid, illegal, or unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions will remain in full force.
No waiver. Our failure to enforce any right or provision is not a waiver of future enforcement. A waiver is effective only if in writing and signed by our authorized representative.
Assignment. You may not assign any right or delegate any obligation under these Terms without our prior written consent, and any purported assignment or delegation without that consent is null and void and does not relieve you of any obligation. We may freely assign or transfer these Terms, in whole or in part, without notice or consent, including in connection with a merger, acquisition, reorganization, sale of assets, or transfer to any affiliate or successor.
No third-party beneficiaries, except that Manufacturers are intended third-party beneficiaries of Sections 8, 9, 12, 13, 19, and 20 solely for the purpose of enforcing disclaimers and limitations of liability contained in those Sections.
Relationship. Nothing in these Terms creates any partnership, joint venture, agency, or employment relationship between you and us.
Headings are for convenience only and do not affect interpretation.
29. Contact Us
Robo Inc.
30 Skyline Drive
Plainview, New York 11803
sales@robostore.com · 516-286-3688
Last Updated: August 4, 2026