Warranty Policy

Overview

Robostore does not provide its own warranty on products sold. All warranty coverage is provided solely by the product manufacturer, subject to the manufacturer’s terms, conditions, limitations, and approval.

Robostore’s role is to assist customers in connecting with the manufacturer and, where possible, help expedite communication or next steps. Robostore does not guarantee warranty approval, outcomes, repair timelines, or replacements.

Manufacturer Warranty Coverage

  • Warranty coverage, duration, and terms vary by product and manufacturer.

  • Warranty details for each product are listed on the individual product page where available.

  • For Unitree Robotics products, customers may contact Unitree directly for exact warranty coverage and eligibility details.

Final warranty decisions, including approval, repair vs. replacement, and turnaround time, are made solely by the manufacturer.

Robostore’s Role

Robostore may assist customers by:

  • Helping facilitate contact with the manufacturer

  • Collecting preliminary information to support a warranty claim

  • Assisting with logistics or coordination when possible

Robostore does not:

  • Provide warranty coverage

  • Guarantee manufacturer decisions

  • Cover manufacturer repair costs

  • Cover shipping, labor, or downtime under warranty

Reporting Issues

Customers should report potential warranty issues as soon as reasonably possible after discovery to allow timely evaluation and coordination with the manufacturer.

To assist with a warranty claim, Robostore may require:

  • Proof of purchase from Robostore

  • Order number

  • Serial numbers

  • Photos or videos of the issue

  • Basic troubleshooting steps

Failure to provide required information may delay or prevent warranty assistance.

Warranty Eligibility & Limitations

Warranty coverage may be denied or voided by the manufacturer if issues result from:

  • Misuse, abuse, or accidents

  • Unauthorized modifications or repairs

  • Improper storage or handling

  • Use of third-party or unsupported accessories

  • Cosmetic damage or normal wear and tear

Warranty terms are determined by the manufacturer and may differ by product.

Software, Firmware, and AI Behavior

Software, firmware, and AI-driven behavior are always improving (including voice interaction, autonomy, response accuracy, or performance variability), but are not guaranteed to be error-free.

Updates to software, firmware, or AI models may:

  • Change behavior or performance

  • Alter available features

  • Improve, limit, or modify system responses

Such changes do not constitute a defect under warranty.

Repairs Outside of Warranty

Robostore may offer paid diagnostics, repairs, or expedited service outside of manufacturer warranty coverage.

  • Robostore labor and repair services are not covered under manufacturer warranty

  • Quotes may be provided by Robostore’s repair or technical team

  • All paid services require separate approval and payment

Geographic Limitations

Robostore warranty assistance is available only within the United States and only for products purchased directly from Robostore.

Manufacturer warranty coverage may vary by region and is subject to the manufacturer’s policies.

Original Purchaser Requirement

To receive warranty assistance from Robostore, the claimant must be the original purchaser and provide a valid Robostore order number.

Transferability of manufacturer warranties is determined solely by the manufacturer.

Limitation of Liability

To the maximum extent permitted by law, Robostore is not responsible for:

  • Indirect, incidental, or consequential damages

  • Lost revenue, missed events, or downtime

  • Business interruption or data loss

No Implied Warranties

Robostore makes no implied warranties, including warranties of merchantability or fitness for a particular purpose. All warranties are provided exclusively by the manufacturer, to the extent permitted by law.

Contact Information

For warranty assistance or questions, contact:
 sales@robostore.com