Frequently Asked Questions
Have questions about financing or need assistance? Our team is here to help with any inquiries about Shop Pay Installments or other payment options. We're committed to making your shopping experience seamless and stress-free. Click the button below to reach out to us!
Contact UsAll products available on our e-commerce store are eligible for these payment options.
For purchases between $50 and $999.99, you can divide your payment into four bi-weekly, interest-free installments. This option includes no additional fees, interest rates, or late charges, and your credit score will not be impacted.
For purchases between $150 and $20,000, you can opt for monthly installment payments. While this option doesn’t include late fees, interest charges may apply. Applying won't affect your credit score, but missed payments could have an impact.
o use Shop Pay Installments, the following conditions must be met:
- You must have a billing address in the United States and be signed up for Shop Pay.
- Your order total, including taxes and shipping, must range from $50 to $20,000.
- For physical products requiring shipping, you’ll need to provide a U.S. shipping address. If you’re purchasing only digital products, a U.S. shipping address isn’t necessary.
- To split payments into four bi-weekly installments, you must use a supported credit or debit card.
- For monthly installment payments, only supported debit cards are accepted.
The following restrictions apply to Shop Pay Installments. If any of these restrictions apply to your order, Shop Pay Installments cannot be used as a payment method:
- Orders containing any form of currency, including virtual or digital currency such as gift cards, are not eligible for Shop Pay Installments.
- Payments using Capital One cards, Chase credit cards, or any prepaid debit or credit cards are not supported for Shop Pay Installments orders.
Please note that the terms, conditions, and language on this page or regarding Shop Pay are subject to change at any time without prior notice. For the most accurate and current information, refer to the official Shop Pay website linked above.
Want to learn more about our financing options?
If you would like to reach out to our team directly, feel free to send us an email at sales@robostore.com and a member of our dedicated team will be happy to assist you.